Sales X-Ray

What triggers a successful sale during an inbound telephone call?
MÖBIUS conducts the Sales X-Ray research project which is intended to identify the determinants of success in sales calls.

We carried out the Telephone X-Ray research which established the factors that really determine customer satisfaction during a telephone call to a service department. This research delivered very useful information in order to apply resources in a more efficient way and was highly appreciated by the participating research partners. Today we introduce the Sales X-Ray research in which we listen in on 2,500 sales conversations, interview the concerned callers and conduct a scientifically proven analysis on more then 150 factors in order to discover their impact on the success of sale via the telephone.

The added value for the participating Sales X-ray research partners is the following:

Personalised advice regarding:
- how to turn a customer service department into inbound sales
- which factors determine the sales success
- calibration and QM guidelines for trainers and team leaders
Analysis of the performance of each research partner in terms of:
- training effectiveness
- individual rating of the sales team members
Anonymous benchmarking with other research partners
Unique combination of satisfaction survey, call content monitoring and benchmarking

Do you wish to join us on this Sales X-Ray research or are you interested in the results?

For more information on this research, do not hesitate to make contact with Bart Ghesquière ( bart.ghesquiere@mobius.eu )
+32 (0)9.280.74.20