After Market Management

Today' challenge:

After Market Services have become a high-margin business, and they account for a large chunk of corporate profits. Big global corporations have won customers’ undying loyalty by providing top after-sales services. Despite the aftermarket obvious advantages, most organisations still don’t see its potential. They perceive after-sales services to be a necessary evil and behave as though big business-to-business service contracts, small business-to-customer warranties, and everything in between is like a needless expense. That is mainly because after-sales support is very difficult to manage, and only companies that provide service efficiently can make money from it.

Companies can benefit in several strategic ways by focusing on after-sales services. Providing support generates a low-risk revenue stream over a long period of time. Increasing sales of parts and service related products costs businesses far less than finding new customers. After-sales services can be a source of differentiation as well. Good, well established after-sales services can win you the game.

MÖBIUS added value:
Within this complex environment, MÖBIUS assists companies in optimising their After Market strategies by addressing the following questions:

Service Parts Inventory Management:

Extended Part classification for extremely high number of SKU’s
Finding the Best Fit forecasts for erratic-sporadic demand patterns
Do we really need to carry inventory? Stock / Non Stock decision for Slow Movers
Focused Life Cycle Management, especially on New Product Introduction and End-of-Life

Network Optimisation:

Cost effective complex network optimisation using the MÖBIUS simulation tool
The right part, at the right location, a the right moment for an often complex stocking network
Real Multi-Echelon optimisation with focus on end-customer service levels

Reverse Logistics:

Return flow (re)-design of defective goods coming from the field
Repair optimisation for high value parts: waste, yield rates, upgrades, de-manufacture …
Outsourcing opportunity (analysis, make or buy, warranty, …)

Workforce Management:

Customer Service Call Center simulation, set-up, automation and optimisation
Technician competence usage and workload optimisation for on-site and repair depots
Contract and Service Level Agreements (SLA’s) integration

MÖBIUS’ solution provides:

Measurable business cases, based on a facts & figures approach
Ready to go implementation plans, including process, organisation and IT aspects
Assistance in executing implementation plans
In depth knowledge transfer