Next Forum: January 26th, 2012

The next AMF session will take place on Thursday January 26th and promises to be particularly interesting!

Besides the guided tour at KOMATSU and the presentation of Gert Van Nuffelen about the new Belgacom DC, we propose you to elaborate on the future vision for the After Market Business.

Guest speaker:

Gert Van Nuffelen, Director Supply Chain Operations at Belgacom, will present to you: “Service Logistics, a modular building blocks approach?”

End 2011, beginning 2012 all the logistical activities of the Belgacom Group will be centralized in 1 distribution center at Courcelles, south of Brussels. For this major supply chain change Belgacom has joined a partnership with H. Essers and Dynafix. The new concept is built around separate modules. This way through customer segmentation the right service can be delivered to the right customer, without each time having to do the preparation work of setting up a specific SC process. With this new concept the distribution of spare parts for network boards can use the same logistics modules or building blocks as for e.g. mobile phone.

Discussion topic:

The objective of this peer to peer exchange is to formulate clear insights into the following question:

“How must the After Market Business anticipate upon the challenges of the coming 5 years?”

· What are the strategies to follow?

· Which challenges do we expect?

· How to react pro-actively and appropriately?

· What are the necessary conditions in order to realise this future vision?

We will use ‘The World Café’ methodology, coordinated by one of MOBIUS’ specialists Filip De Cock, in order to facilitate this discussion; a simple format that has proven to be very effective for hosting this kind of group dialogue.

In order to formulate a strong and robust future vision, we strongly recommend you to bring your ‘peer’/’counterpart’ from aftersales, customer service, supply chain or operations within your organization to this strategic session

The outcome of this exercise should be an ambitious though feasible future vision for the After Market Business. A vision that you can take on within your own organisation.

Looking forward to talk ‘strategy’ with you!

Kind regards,

Ronald Maes en Frank Roch

To register click here

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Program:

14h15 – 14h45 Guided tour at Komatsu ( please mention if you would like to attend the tour )
14h 45 – 15h Registrations
15h – 15h 15 Welcoming by Paolo Coracina, Procurement Manager at Komatsu
15h 15 - 15h 45 Gert Van Nuffelen, Director Supply Chain at Belgacom
15h 45 - 16h: Introduction World Café methodology by Filip De Cock, management consultant MÖBIUS
16h – 17h 15: After Market Strategy 2015: vision exercise
17h 15 – 17h 45: Aperitif
17h 45 - 18h 30 Reporting and conclusions
18h15 - 19h: Cocktail