Expertise

Case Management

Mapping the processes of an organization is crucial to ensure efficient operations. Unfortunately, not all processes can be easily outlined using the BPMN-notation. For those processes or cases that are often build on the knowledge of individuals who are involved and where human interventions or decisions are necessary, case management can be the right solution. This modeling notation offers a new, more flexible way of working, where processes or cases can be built up gradually by the knowledge worker.

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Case Management, the new BPMN?

The process of mapping out the activities in an emergency room is a task I could very well be confronted with in my daily reality.
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Sofie De Coninck