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Digital transformation

As we all notice, technology is changing the world big time. It leads to a new normality in the way we live, behave, interact with others, work and consume. Companies need to think digital first. They need clear vision and leadership to survive in a digital economy. Agility is necessary to respond fast to a continuous tsunami of change. They need to build the kind of relationships that drive results focusing on the digital needs of their customers’ and employees’ at the moments that matter most.

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The link between NPS and eNPS

Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matter even more.
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Introducing the Employee Effort Score (EES)

A while ago during a round table with Belgian leading customer experience experts, a colleague of mine dropped the following line: “Treat employees better than…
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Vincent Defour
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