‘Hi, my name is Whateverbot. How can I help you?’
You will be confronted with such a statement on more and more web pages and other software tools to help you with any question you might have. For a company, employing such bots leads to cost saving advantages and for the customer, this means a 24/7 service level. So, this looks like a win-win situation for everybody. However, there are still some issues!
Learn more about the underlying technology of bots and AI and get inspired by downloading our white paper.