With the accessibility to medical information and technological evolution, the patient has the possibility to be in the driving seat of his/her own care. Hospitals are more than ever able to get insight in the composition of their patient population on a demographic, social and financial level which enables them to customize the framework of the patient groups.
Möbius supports you to determine and operationalize the strategy to create
a continuous ‘wow’-experience for your patients.
Analyzing the patient population
Möbius supports in gaining insights into the current patient population on a demographic and socio-economic level. By bringing all relevant information together, the future profile of a patient(segment) can be determined. Think here of hospitalization data, number of episodes, specific medical parameters, the social profile, the digital presence, etc. These (predictive) analyses allow to personalize care and predict future care needs.
Möbius has developed state-of-the-art analytics and prediction tools to execute the desired assessments.
Improving the patient pathway
Möbius assesses the patient pathway beyond the walls of the hospital, by mapping the needs of the patient as well as his environment. We are the partner for visualizing and quantifying the patient journey (including travel sheet analysis, process mining, value stream mapping, etc.) and supporting the effective implementation of a (digital) patient pathway as a project and change manager. We bridge the gap between a technical implementer and the healthcare provider, and ensure immediate results. Via ‘kaizen events’ we effectively achieve results with a limited investments.
Measuring the quality of care and service
Möbius assists in the effective implementation of a patient feedback system. This concerns both a one-time survey as well as a structural and automated patient satisfaction measurement (using NPS-score). In addition, we support in the set up of a PROM and PREM measurement system where we work together with complementary technology partners.
Setting up a governance structure in which the patient is central
Möbius is the partner who likes to think along with you about how to integrate a patient-centered strategy into every fiber of your organization and leadership. This can be done by embedding this strategy into the governance of your organization through structure, roles and competences.