sector

Services and Retail

Service organizations and retailers need to understand their customers and employees better than anyone else in order to provide them with the experiences they need.

Customers expect interactions to be personalized, relevant and smooth. They do no longer accept inefficient processes, outdated technology, siloed information, lack of collaboration and poor employee performances. 

The target operating model, daily processes and mindset of employees must be perfectly aligned with the organizational strategy. Digital technologies, agile teams, process automation, data mining and the use of A.I. provide the means to deliver an excellent service across every channel, at every time.

Our insights
Recent stories and downloads

whitepaper

Mini Guide on Customer Experience

This mini guide will provide insight in several best practices to address the above mentioned challenges. We developed the essential principles of modern customer service…
Download
Insight

KPIs are dead, long live KBIs!

It is all very well having nice tools; however, it is the behavior of the leaders and the employees that will determine the final results.
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Happy Customers
Recent cases

Case
Kringwinkel 't Rad

De Kringwinkel ’t Rad goes lean

De Kringwinkel ‘t Rad is a chain of six socially conscious second-hand shops located in West-Flanders. Through their central sorting warehouse in Ruddervoorde, they ensure…
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Case
CEL Data Services

Reshaping and optimizing the core

CEL Data Services introduced the best practices of continuous improvement and behavior within the organization in order to be ready for the challenges ahead.
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Case
VRT

Benchmarking catering and security study

The Flemish Radio and Television Broadcasting Services (VRT) proposed the outsourcing of non-core activities in its transformation plan. A study enabled the management to make…
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Case
Federgon

Mystery calls to raise awareness

On behalf of Federgon, Möbius has been making mystery calls for several years in order to evaluate their anti-discrimination policy objectively.
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Jan Bellaert
Vincent Defour
Dorothée Laire
Jonathan Aelterman
Peter De Clerck
Bart De Vos
Mathias Fahy