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Services and Retail

Service organizations and retail business need to understand their customers and employees better than anyone else in order to provide them with the experience they need.

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Blockchain

Blockchain was thé hype of the second half of 2017. Bitcoin, just one of the many crypto-currencies, reached a peak of almost 17.000 euros in…
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Customers in the digital age

Your clients are changing. This is something to embrace. But before making a digital transformation process in your organization, it is important to understand what your…
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Jan Bellaert
Dorothée Laire
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