Convert Insights into

Brilliant Actions

How the world’s most successful brands are seeing enviable business results.

Smart organizations manage the explosion of data from any source. They extract useful data and translate it into smart actions. They outperform competition using real time insights to steer their customer and employee processes.

Real-time, predictive, and prescriptive analytics are vital to them. 


It requires specific expertise and skills to implement the right data strategy. It is not only about tooling, it is about algorithms, mathematics and much more. 


That’s where we come in! Our proven methodologies and tailor-made tools help you extract the correct insights to steer your business.

Are you still making decisions based on gut feeling?


Do you monitor / predict the performance of your processes?


Do you understand how your customers interact with your organization?


Do you wish to predict customer and/or employee satisfaction?


Want to analyze customer feedback to improve your services?


Wish to exchange some thoughts?

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Predictive analytics

Highly-accurate, self-learning models to predict customer actions across the entire lifecycle such as the likelihood to purchase, customer care requests, churn and more.

Real-time dashboards

 Real-time dashboards which visualize all relevant external and internal data and indicators in order to better steer your business.  

Contact Center analytics

Monitor all aspects of a contact center, from  both associate and customer perspective in order to improve customer satisfaction and  contact center economics.

Our services

Voice of the customer

Analyzing customer feedback generated via a host of mechanisms such as surveys, mystery visits, customer service interactions etc.

Customer & Employee analytics

Understanding how customers and employees interact across multiple channels, how engaged they are and how easy it is for them to accomplish what they set out to do.

Analyzing daily performance of your employees.

Data Monetization

Data may be your most valuable asset. Only a few are maximizing its economic benefit. Understanding how you can monetize your data can create totally new business models and revenu streams your never thought where there.


Jan Bellaert

Dorothée Laire

Jonathan Aelterman

Vincent Defour

Meet our experts

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