We make Amazing Customer

Experiences a Reality

Creating Customer Experiences that are Simple, Inspired, and More Human.

Forward-thinking organizations are transforming the way they engage with their customers.


We help you design the ultimate experience for your customers.

We help you find the right balance between digital and human interactions. 

We guide you through a series of steps that will enable you to outperform competition.

We make sure your customers love you.


Explore new areas

Get the methodologies, templates, insights and inspiration you need to take your NPS journey to new heights.


This free e-mail course is for anyone interested in or working with NPS, we will teach you how to set up NPS, how to sustain and monetize it.


SETUP A PROFITABLE NPS METHODOLOGY IN 6 WEEKS

Register for our free 6-week online e-mail course 

and let us teach you about setting up 

a profitable NPS methodology


Are you failing customer excellence?


Are your services out of tune?


How well do you know your customers?


How satisfied are your customers?


How do you increase customer retention, loyalty, advocacy?


Are you struggling to streamline customer journey efforts?


Let's chat

Schedule a FREE 30 minutes talk

Customer strategy

Understand your customers' lifecycles. Set-up targeting strategies and build value propositions that stick.

Service Design

Design how your services will be delivered to your customers, align your processes and ensure a consistent and WOW customer experience.

Customer intelligence

Gather customer insights: VOC, mystery visits, NPS, CES, customer boards. Report and visualize all relevant customer metrics (based on both emotional & transactional insights) in one real-time dashboard.

Our services

Contact center optimization

Define the right operating model for your contact center. Analyse, simplify and improve 

contact center operations.

Customer journeys & persona's

Create your customer persona's, draw journeys, find the moments that matter and design the ultimate customer experiences.

Omnichannel 

strategy

Design how you will interact with your customers. Make the right choices and finding the right balance between digital and human touchpoints.

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new e-BOOK available ( in Dutch )

"Hoe balanceer jij menselijke en digitale contacten doorheen de klantenreis."

"Aiming for a wow-effect is the best marketing campaign you can imagine"


Ronny Van den Driesch, Audit & Vehicle Manager Carglass

Our clients are happy!

60 NPS score

Meet our experts

Jan Bellaert

Dorothée Laire

Jonathan Aelterman

Vincent Defour

Let's talk

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