ENGAGING STORIES IN

CHOOSE SECTOR
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  • Healthcare
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THAT HANDLE
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  • CHOOSE EXPERTISE
  • Information Management
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  • Case Management
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Case

A pharma and a medtech company

To respond better to real requirements in the future, a pharmaceutical company and a company active in medical technology, wanted to gain insight in those…
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Insight

For 2018? A crystal-clear purpose!

Yesterday evening, Sister Jeanne De Vos was on regional television. She was lauded by being made an honorary citizen of the Municipality of Kortenaken. It…
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Insight

It’s the experience, stupid!

A brand is the sum of all interactions a customers has with it. Instead of looking at your product or services separately, you should consider…
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Insight

The employee engagement gap

I would like to start this blog post with defining employee engagement. According to professor W. Kahn (Pr. Organizational behavior at Boston University) and his…
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Insight

Your customers are truly changing

Over the past years, customers became more connected, hence more and better informed. The more they are socially connected and informed, the lower their brand…
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Insight

Common mistakes in culture and HR

We enjoyed reading Brian Solis’ research on common mistakes in culture & HR. We believe these are spot on and like to share them with…
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Insight

Introducing the Employee Effort Score (EES)

A while ago during a round table with Belgian leading customer experience experts, a colleague of mine dropped the following line: “Treat employees better than…
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