The city of Mons wanted to carry out an organizational and financial analysis of the management and maintenance of its car fleet. Together with an external partner, the city wanted to review the acquisition policy, the vehicle maintenance and repair policy, and the use of the communal fleet.
To carry out this analysis, Möbius has deployed numerous activities:
- The Möbius consultants carried out a ‘Gemba walk’, also called a walk-through process, within the communal garage, which allowed them to obtain a better understanding of the daily operation of the garage, but also of the implementation of the first improvements (‘quick wins’).
- An electronic survey carried out among the garage’s customers (the various City services as well as the PSCW) helped to incorporate the clients’ view into the project.
- A quantified analysis of the multiple data available within the garage has allowed the city to have an accurate view of:
- Cost distribution within the garage
- Cost breakdown by car category (excavators, small trucks, cars, buses, sweepers, vans,…)
- Age of the vehicle
- Vehicle consumption by category
- Use of the vehicles
- A workload assessment has been performed to gain a better understanding of the distribution of the time spent on specific activities by the employees within the garage.
- The geolocation system was studied in order to specify the qualitative advantages for the city and to evaluate these advantages compared to the costs.
- A benchmark was carried out with several municipal garages in Wallonia and Brussels with the aim of identifying the best practices in the general management of a municipal garage, the acquisition policy or the policy of maintenance and repair of vehicles.
- A benchmark with the several private garages was also realized with a focus on the cost of labor and the processing time for typical interventions. This benchmark allowed the financial calculation of a possible outsourcing of the activities.
The results of these activities were discussed in detail with the employees of the communal garage and the members of the steering committee, and resulted in the identification of multiple tracks for improvement. These tracks were prioritized by members of the project teams but also by the employees of the garage. The optimization of the garage organization, the review of the acquisition procedure and the pooling of vehicles have emerged as priority areas. At the end of the project, an implementation plan for the different tracks was established to enable the city of Mons to carry out the various improvements.