Borders fade, chains become networks, technological innovation leads to disruption. In addition, sustainability is coming to the fore. As a result, the customer journey is changing at high speed.

Customer Journeys Matter

Connect the dots

This volatility brings with it a great deal of uncertainty. Organisations that are close to the consumer, such as retailers, need to understand the emotional customer experience, which channels the customer uses and how processes can best connect to this. Digital technologies, the abundance of data and the use of analytics are important tools to continuously improve operations and realise customer strategy.

At Möbius, we believe that a sustainable strategy starts with a thorough analysis of your customer journey and the design of a business model that seamlessly connects with it.

Your challenges, our expertise

Our happy customers

"Based on our beliefs and experience, Colruyt Group is deeply involved in process-based entrepreneurship. Nevertheless, Möbius succeeds in running ahead and continuing to challenge us!" - Ruben Missine, Department Business Analytics & Insights Colruyt Group

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Meet our Retail experts

Picture of Dorothée Laire

Dorothée Laire

Picture of Marcel van Trier

Marcel van Trier

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Peter De Clerck

Picture of Suzanne Schöningh

Suzanne Schöningh

Picture of Jan Bellaert

Jan Bellaert

Contact our experts

We help to address the most urgent business needs and challenges. Our consultants focus on straight impact and maximum efficiency.