Shaping smooth, inspiring and human experiences.
Future-proof organisations reshape the way they engage with their customers. They strive for satisfied customers, increase retention and convert customers into true brand ambassadors.
Möbius guides you throughout your Customer / Citizen Experience (CX) transformation. We help you identify customer needs. We translate customer insights into amazing experiences throughout different channels and interactions. And coach employees to become (even more) customer driven.
Your challenges, our expertise
Customer Strategy & Culture
- Understand customer behaviour, lifecycles, needs & expectations.
- Translate customer and market insights into the right value proposition and CX strategy.
- Define ideal CX behaviour and coach employees.
Voice of the customer: gather and monitor customer insights via qualitative and quantitative market research.
Integrate customer metrics (CSAT, NPS, CES, etc.) within smart dashboard at all levels.
Customer Experience Design
- Persona & Customer Journey Mapping: Identify the ‘moments of truth’ and design the ultimate client experience. The client journey translates towards the internal working (teams, processes and systems)
- Service Design: Design of products and services that fit with the pains and gains of customers.
- Channels: identify how you will deliver your services and interact with your customers.
- Choose the channels that fit your story and customer needs and find the right balance between digital and human touchpoints.
- Setting up and conducting mystery research through a wide variety of channels. (Mystery visits, calls and e-mails) to survey the quality of the services and the client experience.
Our happy customers
"[...] As external consultants Möbius presented a balanced and considerate approach in first truly understanding the business needs, taking insights both internally and cross functionally, as well as externally with our partners, before developing their proposals to address the needs [...]"
Andrea Whitelaw, Customer Service Director Levi Strauss & Co Europe
Levi Strauss & Co. Europe - a perfect fit for customer service
Experts in Customer Experience
Contact our experts
We help to address the most urgent business needs and challenges. Our consultants focus on straight impact and maximum efficiency. These are short on-demand projects.