Customer Experience

Shape inspiring and more human experiences. Turn amazing customer experiences into a reality.

Shaping smooth, inspiring and human experiences.

Future-proof organisations reshape the way they engage with their customers. They strive for satisfied customers, increase retention and convert customers into true brand ambassadors.

Möbius guides you throughout your Customer / Citizen Experience (CX) transformation. We help you identify customer needs. We translate customer insights into amazing experiences throughout different channels and interactions. And coach employees to become (even more) customer driven.

Your challenges, our expertise

Customer Strategy & Culture

  • Understand customer behaviour, lifecycles, needs & expectations.
  • Translate customer and market insights into the right value proposition and CX strategy.
  • Define ideal CX behaviour and coach employees.

Our happy customers

"[...] As external consultants Möbius presented a balanced and considerate approach in first truly understanding the business needs, taking insights both internally and cross functionally, as well as externally with our partners, before developing their proposals to address the needs [...]"

Andrea Whitelaw, Customer Service Director Levi Strauss & Co Europe

Read all our success stories

Experts in Customer Experience

Picture of Dorothée Laire

Dorothée Laire

Picture of Sofie De Coninck

Sofie De Coninck

Picture of Suzanne Schöningh

Suzanne Schöningh

Contact our experts

We help to address the most urgent business needs and challenges. Our consultants focus on straight impact and maximum efficiency. These are short on-demand projects. ​