Life Sciences

With a proven record of experience within the Life Sciences sector as well as broader within both the healthcare and industry sector, we are able to offer a wide range of services to support pharmaceutical, medical technology (MedTech) and biomedical technology companies with the challenges that are faced today.

For each type of guidance, we have developed extensive knowledge in complex settings, both internally across various departments, locations, countries, and regions, and externally with governmental bodies, distributors, hospitals, primary care organizations, healthcare professionals, and ultimately, the patients as the end customers.

Where therapeutic value and clinical effectiveness are determined as a result of clinical trials, we offer expertise and support in conducting health technology assessments (HTA) and budget impact analyses considering both direct and indirect effects in a systematic, transparent, unbiased, and robust manner.

We tackle market access & reimbursement challenges of new and existing health-related interventions, this can include identification and analysis of market access barriers, market size and potential, reimbursement and pricing issues, patient access challenges, etc.

A company in the life sciences industry, you must service a lot of different stakeholders and customers.
The service you offer is a matter of staggering complexity and customer expectations are continuously growing. Your customers need assistance to track their orders (or backorders), have questions related to their invoice, need assistance with product configuration or have questions about maintenance, complaint handling and many more questions to allow them to give their patients the best care.

Modern customer service needs to be multichannel and multi-disciplined with a smooth cooperation between different departments to guarantee end-to-end value throughout the entire customer journey. As customer service experts, we can guide you to optimise your order-to-cash and customer support processes. 

Operational Excellence, or OPEX, enables the execution of your business strategy with greater consistency and reliability than your competitors, as demonstrated by results. We believe that culture is the key to sustainable success and therefore base our approach on the Shingo model where culture is at the heart.

We developed our own Enterprise Excellence model in which we use a combination of systems and tools to achieve the Shingo model goals.

We focus on creating an authentic and attractive employee experience and engagement by developing a compelling value proposition and Human Resources (HR) strategy. Our approach optimises the employee experience while addressing wellbeing and absenteeism issues. We ensure that our clients have the competencies needed for today and the future, supported by a robust talent pipeline and effective workforce planning.

To strengthen performance and feedback culture, we emphasise strong and inspiring HR leadership. Our state-of-the-art HR processes and services are driven by data, ensuring an efficient and client-centered HR organisation. In addition, we prioritise and reinforce resilience by supporting change management processes and projects, promoting and developing the right agile working methods and management skills.

In cultivating high-performing teams, we enhance team cohesion and personal leadership through tailored leadership vision and programs. We offer coaching for teams and individuals, focusing on the development of personal leadership and future skills. Our comprehensive competence assessments and growth plans ensure continuous development and achievement of organisational goals.