Make life easy for your employees and optimize the customer experience

This intelligent employee effort solution offers actionable insights in what really holds back your employees to perform their day-to-day job effectively, efficiently and autonomously.

Make it easy and build effortless experiences

When we make it difficult for employees to do their jobs, it translates to the experience they deliver for their customers. The frustration that effort evokes will somehow manifest itself in the employee-customer relationship.

(Source: CEB Gartner)

“Everytime you get promoted you get further away from reality. By the time you are CEO, you are the most ignorant person in your organisation.

Sensei Imai Maasaki,
founding father of Kaizen

Operational pain points known in the organisation


are known by top management


are known by middle management


are known by supervisors


are known by frontline employees

Get actionable insights in employee pain points at every level

Gather  feedback through continuous micro surveys. Get the answers you need when we need them – with minimum effort for your employees.

Turn feedback into action using text mining & natural language analysis.
Mining key words. 
Pulling out trends in the data en analyse sentiment.

Use action-oriented real-time analytics  and always be up to date on what’s happening. Track insights over time and dive as deep into the data as needed.


We’ll help you keep track of your organisation-wide inefficiencies and focus on what’s important for your employees to deliver the customer experience you have envisioned 

How does it work?

Sign-up for a guided tour

Getting set-up is the easiest thing you could do, simply add your name and email address below and we will contact you to walk you through the features. No strings attached.

Simple setup

Simply configure your teams, employees, departments,  frequency and start measuring

Start Measuring Progress

Measure how easy it is for your employees to do their work accordingly, efficiently and autonomously.


to 30 percent is the average companies lose in revenue every year due to inefficiencies


of the employees’ salary is the average cost to replace him/her


of all transformation investments are wasted due to bad change management (average of $97 million for every $1 billion)
(PMI Institute)

Why use employease?


Understand what holds your employees back increasing engagement, retention, and productivity along the process. 


Identify customer needs and design amazing experiences mixing digital and human interactions, making sure your customers love you.


Understand how your change programs are perceived by your employees. Decide what needs to be done and track evolution.


Incorporate company-wide feedback from all levels into the process of continuous improvement.

Request a guided tour

Let’s get started.

Schedule your personalized demo today.

Fill in the form and we will contact you asap.

Employee effort resources

Take a cruise through our helpful library

We see businesses all around us putting a lot of effort in becoming customer centric. However, in all these transformation programs, one major key to customer success is often forgotten:…
Today’s customers are changing but so are your employees.  According to professor Nick Kemsley, co-director of the Henley Business School Centre for HR Excellence,  we should view today’s employees as consumers. Here’s…
Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matter even more.
A while ago during a round table with Belgian leading customer experience experts, a colleague of mine dropped the following line: “Treat employees better than customers and focus on employee…
The competences and motivations of each employee are important factors for the success of an organization. Organizations are only as good as the people who work there. Valorization, optimization, organization…
It’s been 14 years since the Net Promotor Score appeared in a scientific article as ‘The One Number You Need to Grow’. Nevertheless, the Customer Effort Score (CES) is increasingly gaining…
This mini guide will provide insight in several best practices to address the above mentioned challenges. We developed the essential principles of modern customer service based on proven methodologies, research,…
Stop searching for the missing ingredient for Enterprise Excellence. The missing ingredient has already been found in studies by the Shingo Institute among others.

Our team

Dorothée Laire
Dorothée Laire