Our expertise in Customer Experience

Shape inspiring and more human experiences. Turn amazing customer experiences into a reality.

Future-proof organizations reshape the way they engage with their customers. They strive for satisfied customers, increase retention and convert customers into true brand ambassadors.

Möbius guides you throughout your CX transformation. We help you identify customer needs. We translate customer insights into amazing experiences throughout different channels and interactions. And coach employees to become (even more) customer driven.

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Testimonials about our CUSTOMER EXPERIENCE expertise

Shaping smooth, inspiring and human experiences.
We help you make amazing customer experiences a reality.

Customer Strategy & Culture

  • Understand customer behavior, lifecycles, needs & expectations. 
  • Translate customer and market insights into the right value proposition and CX strategy.
  • Define ideal CX behaviour and coach employees. 

Customer Intelligence

  • Voice of the customer: gather and monitor customer insights via qualitative and quantitative research.
  • Integrate customer metrics (CSAT, NPS, CES, etc.) within smart dashboard at all levels. 

Service Design

  • Design products and services that fit customer pains and gains. 
  • Integrate people, processes and technology to ensure a consistent and continuous value across all customer touchpoints.

Optichannel Strategy

  • Channels: identify how you will deliver your services and interact with your customers. 
  • Choose the channels that fit your story and customer needs and find the right balance between digital and human touchpoints.

Customer Service

  • Define the right operating model for your customer service. 
  • Contact Center Optimization: analyze, simplify and improve contact center operations.

Customer Journey Thinking

  • Identify the moments of truth and design ultimate customer experiences. 
  • Convert customer journeys into service blueprints to align your teams, processes and systems.

Experts in Customer Experience

Dorothée Laire
Dorothée Laire
Sofie De Coninck
Suzanne Schöningh
Suzanne Schöningh
Wendy Verborgh