Future-proof organizations reshape the way they engage with their customers. They strive for satisfied customers, increase retention and convert customers into true brand ambassadors.
Möbius guides you throughout your CX transformation. We help you identify customer needs. We translate customer insights into amazing experiences throughout different channels and interactions. And coach employees to become (even more) customer driven.
Shaping smooth, inspiring and human experiences.
We help you make amazing customer experiences a reality.
Customer Strategy & Culture
- Understand customer behavior, lifecycles, needs & expectations.
- Translate customer and market insights into the right value proposition and CX strategy.
- Define ideal CX behaviour and coach employees.
- Voice of the customer: gather and monitor customer insights via qualitative and quantitative research.
- Integrate customer metrics (CSAT, NPS, CES, etc.) within smart dashboard at all levels.
Customer Experience Design
- Customer Journey Mapping: Identify the ‘moments of truth’ and design the ultimate client experience. The client journey translates towards the internal working (teams, processes and systems)
- Service Design: Design of products and services that fit with the pains and gains of customers.
- Channels: identify how you will deliver your services and interact with your customers.
- Choose the channels that fit your story and customer needs and find the right balance between digital and human touchpoints.
- Define the right operating model for your customer service.
- Contact Center Optimization: analyze, simplify and improve contact center operations.
- Setting up and conducting mystery research through a wide variety of channels. (Mystery visits, calls and e-mails) to survey the quality of the services and the client experience.
Testimonials about our CUSTOMER EXPERIENCE expertise
Experts in Customer Experience