CX P2P Session 3: Optichannel customer service @ Partena Ziekenfonds

As CX professionals, most of us face the same challenges in our efforts to shape a customer driven culture. Therefore, we believe sharing experiences, best practices, pitfalls, cases and ideas amongst CX peers is of great value.

As building bridges fits our purpose, Möbius partnered with Els Dhaeze to set-up CX PEER2PEER, a network for CX experts and lovers.

Our next session, on June 25th, will be hosted by Bram Hostyn, Customer Service and Channel Strategy Manager at Partena Professional

In the past two years, the customer service department of Partena Ziekenfonds implemented a multi-channel approach with success.
During this online CXP2P session, you will learn:
– Which customer channels work best for which customer types and interactions,
– How the transition from telephone to multiple channels impacted interaction volumes and customer satisfaction,
– How to re-organize your customer services processes,
– How to re-organize and coach your customer service team,
– …

You can subscribe here for the event.

Have you not yet joined our community on LinkedIn? You can participate here: CX Peer 2 Peer community