CX P2P Session: TVH

November 19th, 2020

Our Customer Experience Peer 2 Peer network, established together with Els Dhaeze, creates a platform for customer experience peers and lovers to share experiences, best practices, cases and ideas about everybody’s efforts to shape a customer driven organization.

In our next CX P2P Session on Thursday November 19th (11am till 12.30 pm) we welcome Silke Verfaillie, Global Customer Experience manager at TVH.

TVH is a global one-stop shop for parts and accessories for material handling, industrial – and agricultural equipment.

Silke will share insights about CX in a B2B-context and how they capture customer feedback. She will reveal how they engage all stakeholders and how the CX team acts upon that information. Finally, she will tell how you can incorporate a customer centric culture globally.

Are you active in a B2B environment and curious on how CX in a B2B environment takes place? Are you looking for possibilities to engage your colleagues and stakeholders? This CX P2P session will enable you to gather insights, learn from each other and share experiences with peers.