As CX professionals, most of us face the same challenges in our efforts to shape a customer driven culture. Therefore, we believe sharing experiences, best practices, pitfalls, cases and ideas amongst CX peers is of great value. Möbius partnered with Els Dhaeze to set-up CX PEER2PEER, a network for CX experts and lovers. After a first successful trial at Hyundai with cases from Hyundai Belgium and Vistaprint, we further pursue our plans.
This online session will be hosted by CEVORA on October 22nd (5pm – 6.30pm).
Olivier Lambert, CEO of Cevora, will talk about the redesign of their learning & development offering to increase impact and improve overall customer experience. Some of the questions that will be addressed:
– How to increase the impact of a learning & development course for a customer?
– How to keep focus on the customer throughout the journey?
– How to align all internal stakeholders and manage the change?
You can register via the button below
Have you already joined our CX community on LinkedIn? You can participate here